1. Company Information

Winner Brands (“WB”, “we”, “our”, or “us”) is an Egyptian e-commerce business specializing in laptops, desktops, printers, accessories, electronics, and related technology products.Website: https://www.wb.com.eg Email: sales@wb.com.eg Phone: 01200022434 Business Address: 1 Rfaah St, Heliopolis, Cairo, Egypt

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
• You are legally capable of entering binding agreements.
• All information provided by you is accurate, current, and complete.

3. Account Registration

To access certain services, you may need to create an account.You are responsible for:

• Maintaining the confidentiality of your account credentials.
• Restricting access to your account.
• All activities conducted under your account.

Winner Brands reserves the right to suspend or terminate accounts that contain false information, suspicious activity, abuse, fraud, or violations of these Terms.

4. Product Information & Availability

We strive to ensure that all product descriptions, specifications, pricing, stock availability, and images are accurate.However:

• Product images are for illustration purposes only.
• Actual product packaging or specifications may differ slightly.
• Availability may change without notice.
• Errors in pricing or descriptions may occur.

Winner Brands reserves the right to:

• Correct any errors or inaccuracies.
• Cancel orders affected by pricing or technical errors.
• Limit quantities purchased.
• Discontinue products without prior notice.

If an order is canceled after payment, the customer will receive a refund according to the payment provider’s processing time.

5. Orders & Payment

When placing an order, you agree that:

• All billing and shipping information provided is accurate.
• You are authorized to use the selected payment method.
• Orders are subject to acceptance and verification.

We reserve the right to:

• Refuse or cancel orders suspected of fraud or unauthorized activity.
• Request additional verification before processing an order.
• Cancel bulk or reseller-type orders when necessary.

Accepted payment methods may include:

• Credit/Debit Cards
• Cash on Delivery
• Bank Transfer
• Installment Providers
• Digital Wallets

All prices displayed are in Egyptian Pounds (EGP) unless otherwise stated.

6. Shipping & Delivery

Winner Brands delivers within Egypt through internal logistics or third-party shipping partners.Estimated delivery times are provided for convenience only and may vary due to:

• Product availability
• Customer location
• Courier delays
• Public holidays
• Force majeure events

Customers are responsible for providing accurate delivery details.If delivery fails because of incorrect information, unreachable contact details, or refusal to receive the order, additional shipping fees may apply.Risk of loss and ownership of products transfer to the customer upon successful delivery.

7. Returns, Exchanges & Refunds

Returns and exchanges are governed by Egyptian Consumer Protection regulations and our Return Policy.Products may be eligible for return or exchange if:

• The item is defective.
• The wrong item was delivered.
• The product arrived damaged.
• The request falls within the allowed return period.

Returned products must:

• Be in original condition.
• Include original packaging and accessories.
• Include invoice or proof of purchase.

The following items may not be eligible for return:

• Opened software or digital licenses.
• Consumables unless defective.
• Products damaged by misuse.
• Products with missing serial numbers.

Refunds are processed through the original payment method whenever applicable.Processing times may vary depending on banks, payment gateways, or installment providers.

8. Warranty

Many products sold on WB.com.eg include official manufacturer warranty coverage.Warranty duration and terms differ by brand and product category.Warranty does not cover:

• Physical damage
• Liquid damage
• Electrical misuse
• Unauthorized repair attempts
• Improper installation
• Damage caused by software or viruses

Customers may be required to contact the authorized service center directly depending on the manufacturer’s policy.

9. Promotions, Discounts & Coupon Codes

Promotions, vouchers, and coupon codes:

• Are subject to availability.
• May have expiration dates.
• Cannot be combined unless explicitly stated.
• May be canceled or modified at any time.

Winner Brands reserves the right to cancel promotional orders involving abuse, exploitation, pricing mistakes, or suspicious activity.

10. User Conduct

Users agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to the website or servers.
• Interfere with website functionality or security.
• Upload malicious software, viruses, or harmful code.
• Use automated systems or bots without authorization.
• Submit false reviews, fraudulent claims, or misleading information.

Any violation may result in account suspension, legal action, or restriction of website access.

11. Intellectual Property

All content on WB.com.eg, including:

• Logos
• Graphics
• Product listings
• Website design
• Images
• Videos
• Text
• Software

is owned by Winner Brands or licensed to Winner Brands and protected under applicable intellectual property laws.No content may be copied, reproduced, distributed, or used commercially without prior written consent.

12. Privacy

Your use of this website is also governed by our Privacy Policy.By using the website, you consent to the collection and use of information in accordance with the Privacy Policy.Winner Brands takes reasonable measures to protect customer information but cannot guarantee absolute security of online systems.

13. Third-Party Services

The website may contain links or integrations with third-party services including:

• Payment gateways
• Shipping providers
• Installment services
• Analytics tools
• Marketplace integrations

Winner Brands is not responsible for the policies, practices, or content of third-party services.

14. Limitation of Liability

To the maximum extent permitted by law, Winner Brands shall not be liable for:

• Indirect or consequential damages
• Loss of profits or business
• Data loss
• Delays or interruptions
• Technical website issues
• Third-party service failures

All services and products are provided on an “as available” and “as is” basis unless otherwise required by law.

15. Force Majeure

Winner Brands shall not be held responsible for delays or failures caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Internet outages
• Government actions
• Wars
• Labor disputes
• Supply chain disruptions
• Pandemics
• Shipping interruptions

16. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws and regulations of the Arab Republic of Egypt.Any disputes arising from the use of this website shall be subject to the jurisdiction of Egyptian courts.

17. Changes to Terms

Winner Brands reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.Changes become effective immediately upon publication on the website.Continued use of the website after updates constitutes acceptance of the revised Terms.

18. Contact Information

For any questions regarding these Terms & Conditions, please contact:Winner Brands Website: https://www.wb.com.eg Email: sales@wb.com.eg Phone: 01200022434